FAQ'S
Can I Return My Order?
Yes! Returns are accepted within 14 days for a refund or 30 days for a credit/exchange. Items must be in original packaging with tags intact. For full details, see our Refund Policy.
Can I Get Free Shipping?
Yes! We offer free standard shipping on all UK orders.
- Free shipping applies automatically at checkout for eligible UK addresses.
- For orders outside the UK, standard shipping rates will apply.
If you have any questions about shipping costs or delivery times, feel free to contact us at neighbourhoodjoker.merch@outlook.com.
Can I Cancel My Order?
You can cancel your order only if it hasn’t been processed or shipped yet.
- To request a cancellation, please contact us as soon as possible at neighbourhoodjoker.merch@outlook.com.
- Once your order has been processed or shipped, we cannot cancel it, but you may return it following our Refund Policy.
If you’re unsure about the status of your order, get in touch and we’ll assist you promptly.
How Much Does Shipping Cost?
Shipping costs depend on your location:
- United Kingdom: Free
- Europe: £14.99
- Gulf Countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): £19.99
- International (Asia, North America, Oceania): £27.99
Delivery times are estimates and may vary. Any customs or import fees are the customer’s responsibility.
For questions about your delivery, contact us at neighbourhoodjoker.merch@outlook.com.